What we collect
We may collect the following information:
- contact information (including email address)
- demographic information such as ZIP or postal code, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 177 Georgia Ave. Providence, RI 02905.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
All items shipped origin. Customer is responsible for reporting damage to shipping party upon arrival of package. All claims for shortage, discrepancy and/or damage must be made within seven (7) days of merchandise receipt. No returns will be accepted or credits given without a Return Authorization (RA) number, which may be requested through customer service.
All military items have been manufactured in accordance with the applicable military specifications and are authorized for sale through the Institute of Heraldry, Navy Clothing Textile Research Facility, Coast Guard Clothing Textile Research Facility and/or the United States Marine Corps Logistics Center. Hallmarks G-23, G-23-N and G-23-CG are marked accordingly.
Ira Green, Incorporated accepts all major credit cards and government IMPAC cards.
Cage Code 7H062
CCR Registration Active
Order Processing Time
Due to our high order volume, please allow 3-5 business days for processing. If you need your order to be expedited, please contact our customer service team at 800-663-7487 after placing the order through our website. The shipment cut-off time for same-day shipments is noon EST Monday – Friday (excluding holidays).
Shipment Transit Time
All shipments originate from the Ira Green warehouse in Providence, RI. Domestic transit times range from 1 – 7 business days depending on the shipping service selected and the destination address. International transit times vary based on the shipping service selected and customs clearance.
Expedited Shipping Services
Please note that expedited shipping services (Overnight, 2nd Day, etc.) are only delivered during business days and do not include weekend delivery. For example, an order shipped via Overnight service on Friday will be delivered on Monday.
When requesting expedited shipping, orders still require 3-5 business days to process. If you need your order to be expedited, please contact our customer service team at 800-663-7487.
Free Domestic Shipping
Ira Green offers free shipping on all domestic internet orders over $50.00. Orders shipped using the free shipping option will be delivered using the best available ground shipping service.
Our daily shipment cut-off for same day shipping is 12:00pm EST Monday – Friday (not including holidays). If you are placing your order on our website it needs to be received before this cut-off time. If you need to place an order that you need to ship out the same day with expedited shipping, i.e. Overnight, 2nd Day Air etc., please contact customer service at 800-663-7484.
If you are not happy with your purchase when it arrives, please call for a return authorization number within 30 days of receipt for your choice of replacement or a full refund of the merchandise purchase price to the original payment method.
Returns Within 30 Days:
Items with defects in the material or workmanship will be repaired or replaced at our option. For your protection, please insure the package for its full value. COD's are not accepted. A return authorization number is required for all returns. To obtain your authorization number, please contact:
Customer Service Department
Ira Green Inc.
177 Georgia Ave
Providence, RI 02905
Returns After 30 Days:
We do not accept returns after 30 days.